Technical Support Technician

Location: Hertfordshire
Salary: £20,000 - £24,000 per Year
Ref: 24762
Type: Permanent


Copello have partnered with a world leading manufacturing company who specialise in the development of monitoring systems based in Hertfordshire. We currently have an exciting opportunity for a Technical Support Technician to join their team in Hertfordshire. The role is based at their manufacturing facility in Letchworth and offers some flexibility around both early and late shift patterns.
The successful candidate will be responsible for:
• Technical support delivered by phone, email or remotely from the office.
• Monitoring of Support inboxes, logging and creating cases within ERP system and triaging to support technicians as required.
• To undertake remote installation and configuration projects, working closely with the Global sales representatives and end customer to ensure a “right first time” installation of system software and configuration of hardware.
• To undertake occasional commissioning work on-site possibly an overnight visit, or remotely in the office.
• To ensure any deficiencies in product performance or documentation is brought to the attention of the relevant personnel.
• Product validation testing.
• Assist with product training, both internally and externally, for their Monitoring solutions.

Ideally, candidates will have at least 1 year of technical support experience. Candidates should also have a strong IT and networking background but must have experience troubleshooting and/or installing physical electronics hardware.

The company offer, a competitive salary of up to £24,000, holiday, pension, and a fantastic company benefits package.

For more information or to apply, please contact Kelly O’Neill on



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