Copello are recruiting for a Warranty Coordinator to join a defence solutions business based in Havant. This role offers hyrbrid working (3 days in the office and 2 days from home) and is paying between £28-£32K.

Role Responsibilites:

  • Managing the warranty process, including investigation, root-case analysis and corrective actions
  • Create notifications in SAP and assigning tasks to departments within the business
  • Acting as main contact for customers, both internal and external
  • Influencing & liaising with staff from multiple departments without formal reporting lines
  • Reporting on the current status of all cases
  • Controlling (minimising) the financial impact to WDSL
  • Manage and expedite tasks assigned throughout the business.
  • Create return and FOC orders in SAP
  • Create purchase requisitions in SAP
  • Obtain FOC approvals in accordance with the process
  • Maintain records and information to support the warranty process

 

Experience and Competencies:

  • A successful candidate should have experience with warranty and claim handling processes with suitable academic qualifications, coupled with practical training and experience.
  • You should be Computer literate with good experience using Microsoft office tools and MRP (Manufacturing, Resource, Planning) system knowledge.
  • Minimum of 3 years’ experience gained in a warranty related role.
  • You should have a good understanding and gained experience in warranty/claim handling processes and customer service. This experience should include direct dealings with customers and participation in meetings with customers and internal support departments.
  • Practical knowledge working with MRP systems (SAP)
  • Additionally, a background in an engineering or manufacturing business would be advantageous.

If you think you would be well suited for this position, please sent your CV across to Ella at ella@copello.co.uk or if you would like more information, please give me a ring on 07805 620 452.

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