Copello are recruiting for a Warranty Coordinator to join a defence solutions business based in Havant. This role offers hyrbrid working (3 days in the office and 2 days from home) and is paying between £28-£32K.

Role Responsibilites:

  • Managing the warranty process, including investigation, root-case analysis and corrective actions
  • Create notifications in SAP and assigning tasks to departments within the business
  • Acting as main contact for customers, both internal and external
  • Influencing & liaising with staff from multiple departments without formal reporting lines
  • Reporting on the current status of all cases
  • Controlling (minimising) the financial impact to WDSL
  • Manage and expedite tasks assigned throughout the business.
  • Create return and FOC orders in SAP
  • Create purchase requisitions in SAP
  • Obtain FOC approvals in accordance with the process
  • Maintain records and information to support the warranty process


Experience and Competencies:

  • A successful candidate should have experience with warranty and claim handling processes with suitable academic qualifications, coupled with practical training and experience.
  • You should be Computer literate with good experience using Microsoft office tools and MRP (Manufacturing, Resource, Planning) system knowledge.
  • Minimum of 3 years’ experience gained in a warranty related role.
  • You should have a good understanding and gained experience in warranty/claim handling processes and customer service. This experience should include direct dealings with customers and participation in meetings with customers and internal support departments.
  • Practical knowledge working with MRP systems (SAP)
  • Additionally, a background in an engineering or manufacturing business would be advantageous.

If you think you would be well suited for this position, please sent your CV across to Ella at or if you would like more information, please give me a ring on 07805 620 452.

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