Product Support Engineer

Copello are working with a leading engineering technology company to find a Product Support Engineer to join their expanding team in Rochester and further strengthen their Smart Infrastructure Division.

Your Role -

• Gain a wide understanding of how the electricity industry works and how our products fit into customer requirements.
• Providing internal training to Design Engineers / Field teams on our products and solutions
• Day to day interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing and data issues
• Creating and maintaining reference and training documents
• Assisting with configuring systems to ensure compliance to specification – This will mostly be in the workshop but occasional site visits will be necessary so a full UK driving license is essential. Interfacing with clients at the pre-sales stage
• Occasionally conducting Factory Acceptance testing with customers present
• Fault finding on systems to determine hardware / configuration issues

Experience -

• Degree or equivalent in electronic engineering discipline or similar (such as ICT, industrial communications etc).
• Excellent written and spoken English.
• A good understanding of Network products and systems (configuring switches, VLANs etc) with hands on experience
• Strong capabilities with PC applications (standard windows and manufacturer specific) - Knowledge of the principals of Cyber Security would be advantageous
• Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors etc)
• Ability to assist with turn concepts into repeatable working solutions
• Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
• Occasional working away from home may be required on an unscheduled basis so a UK driving license is essential
• Ability to build your own social connections and rapport with internal and external customers.

This is a permanent, full-time role and on offer is a base salary of between £45,000-£50,000 DoE.  

For more information or to apply, please contact Jasmine on 07551358929 or email Jasmine@copello.co.uk