Copello are working with a leading engineering technology company to find a Product Support Engineer to join their expanding team in Rochester and further strengthen their Smart Infrastructure Division.

Your Role -

  • Gain a wide understanding of how the electricity industry works and how our products fit into customer requirements.
  • Providing internal training to Design Engineers / Field teams on our products and solutions
  • Day to day interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing and data issues
  • Creating and maintaining reference and training documents
  • Assisting with configuring systems to ensure compliance to specification – This will mostly be in the workshop but occasional site visits will be necessary so a full UK driving license is essential. Interfacing with clients at the pre-sales stage
  • Occasionally conducting Factory Acceptance testing with customers present
  • Fault finding on systems to determine hardware / configuration issues

Experience -

  • Degree or equivalent in electronic engineering discipline or similar (such as ICT, industrial communications etc).
  • Excellent written and spoken English.
  • A good understanding of Network products and systems (configuring switches, VLANs etc) with hands on experience
  • Strong capabilities with PC applications (standard windows and manufacturer specific) - Knowledge of the principals of Cyber Security would be advantageous
  • Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors etc)
  • Ability to assist with turn concepts into repeatable working solutions
  • Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
  • Occasional working away from home may be required on an unscheduled basis so a UK driving license is essential
  • Ability to build your own social connections and rapport with internal and external customers.


This is a permanent, full-time role and on offer is a base salary of between £45,000-£50,000 DoE.  

For more information or to apply, please contact Jasmine on 07551358929 or email


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