Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.
This role is based in Hampshire with hybrid working available (2 days onsite per week).
What you’ll do
- Provide 1st/2nd line technical support across hardware, software and specialist systems.
- Manage incidents, service requests and escalations through to resolution.
- Support customers with troubleshooting, system updates and operational guidance.
- Work closely with engineering, logistics and technical teams to ensure effective service delivery.
- Maintain technical documentation, reporting and knowledge base content.
- Drive continuous improvement across support and service management processes.
What you’ll bring
- Experience supporting complex technical systems within secure or regulated environments.
- Background in IT service delivery, incident management and customer support.
- Knowledge of ITIL frameworks and service management processes.
- Experience within defence, electronic warfare or military communications environments highly desirable.
- Strong communication skills with the ability to build effective customer relationships.
This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical technologies and high-profile programmes.
If you would like to discuss this role in confidence, please get in touch with Ella for further details on 07805 620452 or email your CV to ella@copello.co.uk